Huawei Service Delivery Management (SDM) Rollout — Millicom Tanzania

Duration: 6 months

This project rolled out Huawei’s Service Delivery Management (SDM) software, a process re-engineering application. Previously, telecom network operations such as Change Management, Service Management, and Network Equipment Installation approvals were handled manually through email and in-person meetings — lengthy and complex.

As managed service partner, Huawei Technology offered Millicom Tanzania (Tigo) a new service management application as part of a business process transformation initiative. As subject matter expert, I was responsible for deploying the application and training the client’s operation and planning team — collecting user requirements, mapping their processes into the new system, and conducting internal training sessions. The application reduced the existing business process to be more efficient without needing extra workforce, saving both resources and cost.